Puurfect: made with ♥ for pets
Our policy lasts 30 days. If 30 days have gone by since your order is delivered, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase. Please note, sale items are non refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note, sale items are non refundable.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.